About TEKConnectGov

Government Software That Actually Moves Government Forward

We started TEKConnectGov because we believed city government could work better, and that when it does, everyone benefits. Businesses get permits faster. Residents see their neighborhoods maintained. City employees focus on meaningful work. And cities collect the revenue already on the books, faster and more consistently, without adding staff.

Founded in 2016 by Jessica Downum, Kent McCoy, and Luke Duffield of The Redpointe Group, we bring 40+ years of combined software development experience to the one area the industry consistently underserves: practical, affordable software for the cities that need it most.

We are not here to digitize broken processes. We are here to fix them.

About TEKConnectGov

Built to Empower City Employees, Not Replace Them

City government employees work hard. The challenge is rarely the people. It’s the tools. When software is cumbersome, time is wasted. When processes are manual, things fall through the cracks. TEKConnectGov gives city employees better tools, not more oversight. The result is staff who spend less time on administrative follow-up and more time on the work that requires their judgment, their expertise, and their community knowledge.

About Us

Our Story

TEKConnectGov is a municipal software platform offered through The Redpointe Group, LLC, designed to deliver practical, affordable solutions for local governments. In 2016, Jessica Downum, Kent McCoy, and Luke Duffield founded The Redpointe Group, initially focusing on custom software development for the heavy construction industry. TEKConnectGov was born when an Arkansas community approached them for cost-effective municipal software that existing options couldn’t provide without excessive complexity or expense.

Many municipal software solutions are overly complicated, packed with unnecessary features that drive up costs, limit customization, and come with inadequate support. TEKConnectGov stands out by prioritizing ease of use, affordability, and flexibility. Cities pay only for the modules they need, enjoy user-friendly interfaces, and benefit from responsive, partner-like customer service.

Jessica Downum

Co-founder

Co-founder of The Redpointe Group with 15+ years in software development and business process automation. Led digital transformation projects across construction and government sectors.

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Kent McCoy

Co-founder

Co-founder with 20+ years of software architecture and client services experience. Primary contact for city implementations and technical solutions.

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Stephen Horne

President of Sales

Leads client acquisition and municipal partnerships. Deep knowledge of city procurement processes and software evaluation.

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The Platform

Modern Technology. Built for City Work.

100% Cloud-Based

No servers to maintain, no software to install or update. Your city is always on the latest version automatically.

Progressive Web App

Works on any device (phone, tablet, or desktop) without an app download. Critical for code officers and inspectors in the field.

Native Stripe Payments

Fully integrated payment processing. Refunds, reconciliation, and payout management handled inside the system.

Configurable Workflow Engine

Every module is built on the same configurable core. Smart defaults out of the box, full flexibility to match your ordinances.

GIS Mapping

View permits, violations, and work orders on a map. Overlay your city’s own GIS layers and feature services.

API & Accounting Integration

Open API and custom export files integrate with your existing accounting software, no rip-and-replace required.

Why You Should Choose TEKConnectGov

Public Portal

Easy to Navigate

TEKConnectGov’s public portal takes city forms and organizes them into a step-by-step process for your citizens. Our wizard forms are easy to use, increasing data accuracy and processing speed.

Available from Any Device

TEKConnectgov is accessible from any device with internet access. This accessibility allows contractors, citizens, and business owners flexibility in completing and managing city paperwork, decreasing congestion in city office buildings.

City Management Application

Robust Management

TEKConnectGov’s team brings years of industry experience to our powerful city management platform. Over time, we’ve created a system that improves user experience, simplifies department workflows and makes information more accessible.

Attention to Detail

We designed TEKConnectGov’s municipal platform with the city in mind. This platform can help increase productivity and data accessibility. Our focus on municipal operations helps your team stay on top of projects and allows for better communication with your citizens.

Customizable

Customized to Your City

We understand that each city has different needs for its management platforms. Our product is modular, so you only pay for the options you need. The TEKConnectGov team takes time to acknowledge your needs and desires during the onboarding process to ensure that you get the most out of our system.

The Power of a Payment Portal

Allowing citizens to pay online has become increasingly important for conducting municipal operations. TEKConnectGov allows your city to take payment for a variety of services, including building permits, business licensing, and public space rental. We provide this service to you through our merchant processor, Stripe.

Project Tracking

Easy Permit Tracking

Getting updates on a municipal service can be a hassle for both citizens and city officials. Citizens can grow frustrated, filling your team’s voicemails and inboxes with questions. Progress tracking is baked into our offerings at TEKConnectGov, allowing your citizens and city officials to easily manage and track projects without picking up the phone.

Better Application Management

Say goodbye to massive Excel spreadsheets, manual notebooks, and stacks upon stacks of documents. Our project management system makes it easy to quickly see where things are with color-coded tracking and assigned statuses. Once projects are in progress, you can set up notifications and reminders for specific tasks.

Communication

Immediate Notifications

With built-in email notifications, citizens and city officials can receive critical project updates. Users can also filter notification preferences, ensuring they only receive the messages they want.

Email-capable

Providing business owners with critical information promptly can bolster your reputation with current and potential businesses. TEKConnectGov makes communicating with individuals who have completed building permit applications and business license forms easy. If additional information is needed, you can follow up via email. After applications are approved, your team can send them to all relevant parties.

Customer Service

Quick, Reliable Support

At TEKConnectGov, we don’t just drop a massive software package in your lap and leave. We are here to support you and your team’s operations. Our support staff is responsive and knows our product inside and out. When you call TEKConnectGov, you can rest assured that you will always talk with a qualified individual who is ready to help.

Relationship-focused

TEKConnectGov is a team that maintains the same principles throughout the company that have made it successful. Our relationship with our clients is foundational to everything we do. We will always do our best to ensure our product meets your expectations, that customization will fill a need for your city, and that all of our employees and customer representatives are based in the United States.

Frequently Asked Questions

Who founded TEKConnectGov and why?

TEKConnectGov was founded in 2016 by Jessica Downum, Kent McCoy, and Luke Duffield of The Redpointe Group, with over 40 years of combined software development experience. They created TEKConnectGov when an Arkansas community needed affordable, practical municipal software — and nothing on the market fit without excessive cost or complexity.
TEKConnectGov is locally owned and that brings a culture that is different from large corporations and companies controlled by private equity.

What size cities does TEKConnectGov serve?

TEKConnectGov serves cities of all sizes, with a particular focus on small-to-mid-size municipalities that are often underserved by enterprise government software. Our modular pricing makes the platform practical for communities under 5,000 as well as larger cities with more complex operations.

What makes TEKConnectGov different from competitors?

Several things: modular pricing so you only pay for what you need. A true Progressive Web App optimized for field use on any device. Native Stripe integration — not a bolted-on processor. Configurable workflows that adapt to your ordinances, not the other way around. And customer service that means real people, fast responses, and partner-level support.

Is TEKConnectGov a cloud-based system?

Yes — 100% cloud-based and delivered as a Progressive Web Application. There is no software to install, no servers to maintain, and no updates to manage manually. Your city is always on the latest version, and the system is accessible from any device with an internet connection.

How long does implementation typically take?

Implementation timelines vary based on the number of modules and the complexity of your city’s processes. Many cities are up and running within 4-6 weeks, while some may take up to 6 months. Our team handles configuration, training, and onboarding to ensure a smooth transition from your current system. Implementation timeline will be communicated and clear from the beginning.

Does TEKConnectGov offer a free demo?

Yes. We offer free live demonstrations with a TEKConnectGov team member who will walk through the modules relevant to your city and answer questions specific to your situation. Contact us at 479.449.0449 or info@tekconnectgov.com to schedule.

Do More With Your Municipal Software

Are you ready for software that your team will actually want to use? Schedule a free demonstration with the TEKConnectGov team today to experience the difference for yourself.